AdBlock VPN Connection Issues

If AdBlock VPN won’t connect or shows a connection error, work through these steps in order.

Confirm you have the latest version

AdBlock VPN 4 is now available. Install the latest version.

(Windows only) Run the troubleshooter.

The built-in troubleshooter checks your network, tests every VPN protocol, and tells you what to change.

1. Go to Settings > Troubleshoot connection.

2. Click Run diagnostic.

3. When the test finishes, follow the recommendations shown.

Still having trouble? Export the report and send it to our support team. It gives us the details we need to help you faster.

1. When the test finishes, select Export report.

2. Save the file to include in your support request.

Try these quick fixes

• Quit and relaunch AdBlock VPN, then connect again.

• Sign out and sign back in, then connect again.

• Restart your device.

Change your connection settings

• Switch to a different server location.

• If you are running another VPN, turn it off. AdBlock VPN can’t run at the same time as another VPN.

• Switch protocols. Some networks, like work or school networks, block certain protocols. Go to Settings and choose a different protocol.

• (Windows only) Using a firewall or antivirus? Your software may be blocking the VPN. Go to Settings. Toggle Block ads & trackers off. Toggle Allow custom DNS on.

Reinstall

Reinstall AdBlock VPN by uninstalling, restarting your device, then installing it again.

Still can't connect?
Open a support request. If you used the troubleshooter (Windows only), attach the file you exported.